After four months of frustration, waiting, calling and following up, a good friend of mine has decided not to have a home telephone installed after all. “Why did it take so long?” you ask? You see, through no fault of her own, her application forms got “lost in the system”… to quote the nice man who she last spoke with - 6 times! My friend’s experience was the inspiration for this month’s newsletter. I’d like to share some thoughts with you about children that are “lost in